Health, safety and comfort

We are an electric vehicle company operating for many years and have a professional team. We build S7 around the concepts of health, safety and comfort. We ensure the quality and safety of products under the novel and fashionable appearance. Our purpose is to hope that everyone can enjoy cycling, love cycling and have an environmental travel. Join the big family of us and let’s make contribute to the global ecosystem.

What shipping methods are availbale?

We use UPS Express, INTELCOM(Canada), DHL, EMS as our method of delivery. Which delivery method we use depends largely on your location.

How long will it take to get my package?

The package will be deliveried around 5-12 business days. But now for COVID-19. It could happen many uncertain problems. We sincerely hope that you can receive the package soon.

Do you ship internationally?

In addition to the United States and Canada, we also ship to some other regions, but you need to contact customer service before placing an order to confirm the payment method, order amount, and shipping information.

What payment methods are accepted?

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined.
Under such circumstance, here are 3 solutions for you:
1. If you have a PayPal account, please try to pay by PayPal.
2. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
3. Please switch to your other credit/debit cards.

Is buying on-line safe?

Shopping on the Sinar website is very safe because Sinar uses the Shopify e-commerce platform. Shopify will encrypt your data to protect the security of your personal information. At the same time, as an impartial third-party platform, Shopify will punish the bad behavior of merchants and protect the rights and interests of consumers.

Can I leave my ebike on charge overnight?

Generally speaking, you can charge your e-bike all night, because Sinar e-bikes are equipped with Samsung batteries and Samsung cells, which can manage the battery power, similar to the battery management system of mobile phones.

What to pay attention to when charging an electric bike

1. Try not to have flammable materials in the charging place
2. The charging place should be kept dry and ventilated
3. Do not let children approach when charging to avoid accidents

Do Electric bikes have a speed limiter?

Answer is yes! According to federal regulation:
1. Electric bike must have fully operational pedals.
2. Maximum power cannot exceed 750 watts.
3. The maximum speed cannot exceed 20mph (approximately 32 kilometers per hour).